Ordinary People CAN Make a Difference!
Our Parliamentary system is the most effective and powerful force for justice in this country. If we want to see change, the Parliamentary system is the most effective way to bring it about!
But how does it work?
As an ordinary Aussie, I didn’t know how the system worked until I entered Parliamentary service as an Assistant Electorate Officer (secretary) for a sitting MP.
Working within the system made me realise two things:
1. How simple and easy it is for any ordinary Australian to get their complaint heard at the highest levels in government.
2. The majority of Australians don’t know how to use their local members, once they vote them into office.
Local Members are there to serve the people!
I discovered local members are approachable and willing to listen. More than that, they are a direct doorway to our elected Ministers. They have the power to open the door for you.
This is how it works:
- When a local member receives a written complaint, he passes the complaint up the line to the appropriate Minister’s office.
- The Minister’s liaison officer checks the facts and refers the complaint to the Minister for action.
- Once the Minister has acted, he or she informs the local member in writing of the action taken.
- The local member passes the Minister’s response/resolution back to the complainant.
This is standard procedure.
In short, the quickest and most effective way to get your complaint in front of a Minister is to send your complaint via your local member.
That is unless you write directly to the Minister yourself.
However, if you choose this road, you need to follow a few protocols. Ask yourself:
- Is my concern a State problem or a Federal problem? For example, schools are State, Centrelink is Federal, Adani is a concern within both State and Federal – State for local environmental issues – Federal for objections to funding and coal mining. State Ministers cannot address Federal concerns and vice versa.
- Does the Minister have the power to act on my concern? For example, there would be no point sending a complaint about aged care to the Minister for Education, for Minister’s cannot act outside their own portfolio’s.
Once you’ve chosen to write to your local MP or Minister, how should the letter be written?
Firstly, comment on something the member has done that you admire. This shows immediately that you are not an aggressor or antagonist.
Secondly, don’t accuse your provocateur! Rather than accusation or blame, use testimony. In other words, try not to say, “they did the wrong thing,” instead say, “I had the wrong thing done to me.”
Thirdly, provide evidence! If a particular law has been broken, find the law and quote it in your letter. Not as a command, but as a suggestion that this law may be being violated.
Finally, do not demand action! Rather, put your request for action into a question. Instead of saying, “you need to take immediate action,” you could ask, “is this something you would be able to assist us with?”
Just letting a Minister know a problem exists is not enough. The Minister needs to understand what you want him to do. Give him something to do. Ask him to act on your behalf.
Then… be patient. It can take up to three months to hear back from a Minister.
Can a Minister ignore your complaint? Well, no! He is held accountable by the Senate.
If you haven’t heard back from your local member or Minister within six months, you can take the complaint further; to a Senator.
If your complaint has not been taken seriously by a Minister, and the Minister cannot give the Senator a satisfactory reason for not acting on your request, a Senator has the power to call said Minister to account by tabling a ‘Question on Notice’ in the Parliament. This basically means that the Senate asks the Minister to explain their action or lack of action to the Senate, and the Minister has 30 days to respond.
Our system of government is an exceedingly powerful system.
It is designed to be used by ordinary people!
It is built for streamlined action which can take the requests and complaints of every single Australian right through to the highest level, if necessary.
But… it’s useless if it’s not used!
Ministers are elected to serve the public; that is, you and me, the average Aussie. However, they can’t serve us if we don’t tell them what we want!
The minorities are being heard because they use the system. They let our MPs know what they want, and so our MPs serve them because that’s their job.
We have to change what our MPs act on!
We need our MPs working for us! Therefore, we need to make our voices heard!
We’ve all seen what happens in our country when the silent majority speaks!
So if you want this government to bring change, you need keep on using your voice.
Write to your local member! Get your friends to write. Often!
Ordinary people CAN make a difference!
11 Comments
Leave A Comment
Recent Articles:
25 June 2026
5.4 MINS
For three weeks, Women's Rights advocate Sall Grover tried to have an opinion piece published on the ABC. But the taxpayer-funded organisation refused, saying that terms such as ‘biological reality’ and ‘truth’ were offensive.
24 June 2026
2.9 MINS
If you’re a parent or a grandparent, you probably worry about what your child or grandchild is learning at school. In the first of its kind in Australia, a survey has been launched to measure parent attitudes to Respectful Relationship sessions in schools.
24 June 2026
5.9 MINS
Nation First looks into Keir Starmer’s resignation and why Anthony Albanese should be worried by the same policy failures now haunting Labor at home.
23 June 2026
3.4 MINS
I woke up on Sunday morning to discover that a Sydney boys school not only requires boys to be boys, but requires boys to remain as boys. What a time to be alive!
22 June 2026
2.7 MINS
Australia still has a blasphemy law architecture that goes by a new name — namely, our vilification and anti-discrimination framework. These laws have striking parallels to Australia’s old blasphemy laws, with the exception that they serve a new god and are more readily enforced than the old ones.
22 June 2026
3.6 MINS
One Nation Senator Pauline Hanson’s recent speech at the National Press Club has sparked predictable controversy, with critics accusing her of opposing a multiracial Australia. The debate is not primarily about race. It is about culture.
19 June 2026
3.5 MINS
One Nation’s “Fire the liar” rebuttal to Labor’s “fight the far-right” fundraiser has gone primetime. The clever return to sender was aired at least twice during Wednesday’s State of Origin game.
Thank you so much for this article, Monica. I found it to be extremely well written, very informative and most interesting. Now I feel emboldened and empowered to take action.
Monica thank you for this practical, well articulated information. Not only do we need to use our voice (or pen) to express issues of concern but knowing how to do that effectively, is so needed for these times.
Positive and encouraging. I appreciate the tips on how to do this effectively
Thank you, Monica. Your advice reminds me of the Bible “Ask and it shall be given .. shaken down & overflowing”
Robbie
Praying that many of us will take the time to write to our local member in this way. thank you Monica.
Thank you for a clear process to inform our local government member on any concerns we might have. I was having a conversation this afternoon with my daughter about a concern she has and suggested to her that she needs to write to her local member and bring her concerns to his/her attention. I will share this process with her to help her voice her concerns to the appropriate person.
Wonderful! Local Members don’t bite!
Yes. This is what we need to do….
I never knew I could do this, or how to do it. Thank you
Such a great article Monica. I think many of us would write to the local member more often with this easy to follow ‘how to’. I have sent it to my friends a will keep this article on hand to use at the next opportunity. Thank you again!
Judy
Wonderful advice Monica and thank you. It inspires me to go ahead and bring up issues, that have bothered me for years, to my local member in a way that will be effective.